Enhanced warrantee

What happens with the costs and service if my device (bought over this page) has a malfunction or broke?

 

Claim: The devices sold over sweating.com are designed for a lifetime. They were manufactored to the need of dermatologists and dermatology clinics and have to be reliable for them, because they set them in operation many times in a day, so you buy a device made for professional usage.

 

All iontophoresis devices have a full 2 years minimum, up to a 4 years guarantee: Within this guarantee period, e.g. when your ionto machine does not work correct, please contact us. Mostly the issue can be solved over internet support. If the device is really broken: In some countries we can have it picked up, or you can return the machine to us.

Fast repair service at no costs for you within the warrantee deadline, this takes (in most cases) repair times of 1-2 business days, after that we return the repaired item immediately to you. 

Within the warrantee: No fees for repair time, return shipping or handling will be charged.

 

If you choose to send your broken machine to our office for repair service, we will debit back the money for a standard shipping from your local post office, limited to 40 EUR maximum. Please send us a copy of the bill for the backshipping by mail or fax, then we will debit the money to your account (credit card,paypal or bank account).

 

 

In this case you'll have to pay for all the materials, working times, shipping and handling. You don't have to worry too much for the costs cause we can offer you a fast and absolute price worth repair service.